Privacy Policy
Fulford Heating & Cooling (“Fulford,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, fulfordhvac.com (the “Site”), contact us, request service, or otherwise interact with us.
1) Information We Collect
We may collect the following categories of information:
Information you provide directly
- Contact details (name, email address, phone number, address)
- Service-related details (equipment issues, service requests, appointment preferences)
- Payment and billing information (if you make purchases or pay invoices)
- Communications (messages submitted through forms, chat, SMS, email, or phone calls)
Information collected automatically
- Device and usage data (IP address, browser type, operating system, pages viewed, referring pages)
- Approximate location derived from IP address
- Cookies and similar technologies (described below)
Information from third parties
- If you contact us through third-party platforms (for example, social media), we may receive information you provide through those platforms subject to their settings and policies.
2) How We Use Information
We use information for legitimate business purposes, including to:
- Provide estimates, schedule appointments, and deliver HVAC services
- Respond to inquiries, requests, and customer support needs
- Communicate about your request (including confirming, rescheduling, service updates, and follow-ups related to your request)
- Improve our Site, services, and customer experience
- Prevent fraud, misuse, and security incidents
- Comply with legal obligations and enforce our policies
We do not contact you for reasons unrelated to our business relationship with you or your request. We may communicate with you about service, quotes, billing, operational notices, and customer support.
3) We Do Not Sell Leads or Personal Information
Fulford does not sell your personal information or “leads” to third parties. We do not rent your contact information, and we do not allow third parties to buy access to people who submit their information on our Site.
4) When We Share Information
We may share information only as needed for business purposes, including with:
- Service providers and vendors who help us operate (for example, website hosting, analytics, call tracking, customer communication tools, scheduling, payment processing). These vendors are permitted to use information only to provide services to us and must protect it consistent with their role.
- Professional advisors (lawyers, accountants, insurers) when necessary for business operations or protect our interests.
- Legal and safety disclosures if required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, or prevent fraud.
- Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of some or all assets.
We may also share aggregated information that cannot reasonably be used to identify you.
5) Cookies, Analytics, and Advertising
We may use cookies and similar technologies to operate the Site and understand how visitors use it. This may include analytics services that collect information about Site activity.
You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.
6) Communications, Calls, and Text Messages
If you call us or submit your phone number, you understand we may contact you at that number for business purposes, which may include calls, SMS/text messages, and voicemail, including through automated systems, to respond to your request or provide service-related updates.
No mobile information will be shared with third parties for their marketing or promotional purposes. We use phone-related data only for our operational and customer-service purposes (and our service providers that support those purposes).
Standard message and data rates may apply. You can opt out of text messages at any time by replying “STOP” (where applicable) or by contacting us.
7) Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, system, or transmission is guaranteed to be 100% secure. You use the Site at your own risk.
9) Your Choices
Depending on your location and applicable laws, you may have rights to request access to, correction of, or deletion of your personal information. You may also opt out of certain communications.
To make a request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
10) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
11) External Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Your use of third-party sites is subject to their terms and policies.
12) Disclaimers and Limitation of Liability
This Privacy Policy describes our general practices and is not a guarantee that your information will never be accessed, disclosed, altered, or destroyed. To the fullest extent permitted by law, Fulford disclaims liability for damages arising from unauthorized access to or use of information, except where such limitation is prohibited by applicable law.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated Effective Date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
14) Contact Us
Fulford Heating & Cooling
Email: marketing@fulfordhvac.com
Phone: (910) 842-6589
Secondary Phone (Supply Showroom): (910) 755-6587
Locations:
- 3461 Holden Beach Rd SW, Supply, NC 28462
- 172 Ocean Highway East, Supply, NC 28492
- 7225 Market Street, Wilmington, NC 28411